E-commerce Specialist

Job Summary:

We are seeking a dynamic and detail-oriented E-commerce Specialist to manage and expand our online sales channels. The ideal candidate will have hands-on experience in Shopify and marketplace management, along with the capability to onboard new platforms such as Daraz and efficiently manage existing platforms like Foodpanda. The role also requires strong analytical, operational, and presentation skills.

Key Responsibilities:

E-commerce Store Management:

• Manage and maintain the company’s Shopify store, ensuring product listings, pricing, and inventory are accurate and up to date.
• Oversee and manage operations on existing platforms such as Foodpanda, ensuring smooth day-to-day execution and performance optimization.

Platform Expansion & Onboarding:

• Lead the onboarding and complete setup of the company’s store on Daraz, including account creation, product listings, logistics setup, and compliance.
• Identify and onboard new e-commerce platforms (e.g., Kravemart and similar channels) for business growth.

Campaign Collaboration & Optimization:

• Collaborate with marketing teams to plan and execute promotional campaigns across all platforms.
• Monitor campaign performance and optimize listings, pricing, and promotions to maximize conversions and ROI.

Order Management & Process Improvement:

• Streamline end-to-end order management processes, including order processing, fulfillment coordination, and returns handling.
• Identify bottlenecks in operations and implement solutions to improve efficiency and customer satisfaction.

Performance Tracking & Reporting:

• Analyze sales data, customer behavior, and platform performance metrics.
• Prepare regular reports and present actionable insights to stakeholders.

Customer Experience:

• Ensure a seamless customer journey across all platforms.
• Address customer queries, complaints, and feedback in coordination with relevant teams.

Requirements:

• Bachelor’s degree in Business, Marketing, or a related field.
• 2–4 years of hands-on experience in e-commerce management.
• Strong experience with Shopify.
• Experience in onboarding and managing marketplace platforms (especially Daraz setup experience is required).
• Hands-on experience managing operations on Foodpanda or similar quick-commerce platforms.
• Familiarity with local e-commerce platforms and expansion strategies.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Proficiency in MS Excel; knowledge of Power BI will be considered a strong plus.
• Excellent communication, coordination, and presentation skills.

Job Type: Full-time

Pay: Rs150,000.00 - Rs170,000.00 per month

Application Question(s):

• What are your Salary Expectations?
• Can you commute to Green Forts 2 Lahore?
• What is your Notice Period?

Work Location: In person