E-commerce Support Specialist

DFlushi FZCO (Qatar Branch) is a leading e-commerce solutions company headquartered in Doha, Qatar. We specialize in delivering online retail support, digital customer service, and technology-driven commerce solutions that empower businesses to thrive in the digital marketplace. Our mission is to combine innovation, professionalism, and responsiveness to ensure seamless e-commerce operations and client satisfaction.

Position Overview
We are seeking an E-commerce Support Specialist to oversee and manage daily e-commerce support operations. This role requires a detail-oriented professional with strong communication skills, technical knowledge, and the ability to coordinate between customers, vendors, and internal teams. The E-commerce Support Specialist will play a key role in ensuring smooth workflows and maintaining DFlushi FZCO’s reputation for excellence in online retail services.

Key Responsibilities

• Manage customer inquiries and support requests via email, chat, and e-commerce platforms.
• Coordinate with internal teams to resolve order, payment, and delivery issues.
• Maintain accurate records of customer interactions, transactions, and resolutions.
• Support product listings, updates, and digital catalog management.
• Prepare reports on e-commerce support performance and recommend improvements.
• Assist in organizing promotional campaigns and online customer engagement initiatives.
• Ensure compliance with Qatar’s e-commerce regulations and company policies.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, IT, or related field.
• 1–3 years of experience in e-commerce support, customer service, or digital operations.
• Strong knowledge of e-commerce platforms, CRM systems, and online retail processes.
• Excellent written and verbal communication skills.
• Proficiency in MS Office Suite and e-commerce management tools.
• Ability to manage multiple tasks and deliver under deadlines.

What We Offer

• Competitive salary and benefits package.
• Opportunity to grow within a dynamic Qatar-based e-commerce company.
• Professional development and career advancement opportunities.
• A collaborative and innovation-driven work environment.

How to Apply
Interested applicants may send their CV and cover letter via Indeed or directly to the company’s recruitment team, highlighting their experience in e-commerce support and achievements in managing online customer operations.

Job Type: Full-time

Pay: Up to QAR620,000.00 per year

Work Location: In person