Ecommerce Dispatch Manager

Key Responsibilities:

Order Dispatch & Fulfillment:

• Manage daily e-commerce order dispatch operations across all shifts.
• Ensure accurate picking, packing, and dispatching of orders within SLA timelines.
• Monitor order status from confirmation to delivery completion.

Team Management:

• Supervise and allocate tasks to dispatchers, packers, and riders.
• Prepare duty rosters, manage attendance, and control overtime.
• Train staff on SOPs, order handling, and system usage.

Logistics & Rider Coordination:

• Coordinate with in-house riders and third-party delivery partners.
• Optimize delivery routes for time and cost efficiency.
• Handle rider issues, delays, and emergency dispatch situations.

System & Reporting:

• Ensure correct order updates in OMS / POS / delivery apps.
• Generate daily dispatch, delay, cancellation, and return reports.
• Track KPIs such as on-time delivery, order accuracy, and rider productivity.

Customer & Issue Handling:

• Resolve delivery-related customer complaints and escalations.
• Investigate order mismatches, missing items, and delivery failures.
• Coordinate with customer support for quick resolution.

Compliance & Process Control:

• Ensure adherence to hygiene, packing, and safety standards.
• Enforce company SOPs and e-commerce policies.
• Identify process gaps and recommend operational improvements.

Qualifications & Skills:

• Bachelor’s degree preferred (Operations, Supply Chain, or related field)
• 2–4 years of experience in e-commerce dispatch or logistics operations
• Strong leadership and coordination skills
• Hands-on experience with OMS / POS / delivery platforms
• Ability to work under pressure and manage high order volumes
• Good communication and problem-solving skills

Location: Badar Commercial Phase - 5

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person