Ecommerce Manager

E-Commerce Manager

Job Description

Dubai | UAE

Title : E-Commerce Manager

Experience : 10 years of experience, with experience in the fresh foods industry.

Location : Dubai, UAE

Summary : The Head of Ecommerce plays a crucial role in an ecommerce business. This role is responsible for developing and implementing an ecommerce strategy that improves customer experience, drives sales and increases conversion rates. In this leadership role, they're also responsible for overseeing the ecommerce team, ensuring that they're working effectively and efficiently.

Roles & Responsibilities:

• Develop a leading ecom strategy and ensure implementation: Develop and implement a leading strategy to meet sales and profit targets.
• Ecommerce management: Full responsibility of the ecommerce journey, managing a cross-functional team to execute your strategy. The Head of will manage, lead and develop the omnichannel team, including trading, sales, content and digital marketing.
• Budget management: Set and track channel KPIs inline with the overall business goals. Develop channel budgets ensuring sales, costs and profit remain on track.
• Optimization: Constantly look to improve site performance, identifying innovative tech solutions to reduce barriers to sale. Work closely with third parties to manage end to end projects that enhance the user experience.
• Merchandising: Manage and plan the merchandising of products. This includes monitoring inventory levels and highlighting replenishment and growth opportunities.
• Digital marketing: Work closely with the marketing, communications and social media teams to ensure consistent messaging. Plus, the Head of Ecom will oversee performance marketing channels, including PPC, SEO, affiliate and email marketing.
• Omnichannel: Work with the operations team to optimize omnichannel services, including click and collect, returns to store and in-store ordering. Report on these services, identifying areas for improvement.
• Reporting: Monitor, analyze and report on KPIs to communicate progress to the board.

Experience, Education & Skills

Experience : 10+ years of experience in the food industry, preferably in the fresh food category.

Education : MBA (Preferred), Bachelor's in a relevant field is acceptable.

Skills :

• Communication skills
• Management skills
• Expertise of managing large e-commerce setups.
• Good with numbers and undersanding of financial statements.