Ecommerce Specialist

Responsible for managing day to day online business effectively through all channels. Facilitating customers' Online Journey and developing new strategies that contribute to company benefits.

DUTIES & RESPONSIBILITIES:

• Manage the Ecommerce Platform to increase online sales.
• Manage the relationship with the aggregators, drive visibility and increase sales and profit.
• Coordinate with HQ for website development, maintenance, and daily challenges to drive online sales.
• Promote the Ecommerce and Aggregators business in coordination with Marketing Team
• Deal with third parties including delivery companies and Payment Gateways with cost efficiency.
• Manage the Customer Service Agents to ensure high Customer satisfaction for the Online Business
• Build workflows to increase purchase, loyalty and basket size.
• Contribute to achieving the department KPIs targets.
• Prepare weekly and monthly reports, analyze the data and records, and give effective solutions and recommendations.
• Share insights on the market trends with the marketing team.
• Maintain deep knowledge about company's products and keep up to date with any relevant changes.
• Comply with company policies and procedures.

QUALIFICATIONS:

• Bachelor's degree in business administration, Marketing, Public Relations, Customer Service, or any related field.
• Minimum of 4 years of Marketing and Ecommerce experience in a related field.