Editions Site Operations Team Leader

Overview

About Deliveroo Deliveroo is on a mission to be the definitive food company. We want to be the platform that people turn to whenever they think about food. We continue to operate in a competitive marketplace, and have achieved significant growth in our Hop, Grocery, Editions, Signature & Plus businesses. We are innovating and building out teams to launch new products and explore exciting opportunities in the market.

The Role

The role of the Site Team Leader is to support Site Management in achieving the highest performance possible within their respective site. This includes maximising customer satisfaction, optimising productivity, maintaining strong stock accuracy, tightly controlling inventory, and minimising all wastage. The Site Team Leader must also contribute to a positive and cooperative working environment for all colleagues, ensuring tasks are completed and delegated in a safe, legal, and compliant manner. The Site Team Leader is responsible for running their shift efficiently, delivering operational excellence.

What You'll Be Doing

• Lead through your respective team, working closely with the site management to achieve all company objectives and goals. This will require prioritising tasks and activities on shift while staying hands-on.
• Supervise compliance with company SOPs through robust supervision and coaching.
• Communicate professionally and effectively with Deliveroo riders.
• Operate and oversee dispatch, ensuring accurate handling of orders to riders and minimising mistakes during peak periods.
• Ensure all deliveries are handled in line with company expectations and policies.
• Collaborate with Site Management teams and communicate openly with other stakeholders.
• Drive high standards within the site, maintaining food safety and compliance, and delivering a clean, tidy, organised site environment.
• Maintain good relations to uphold Deliveroo's positive reputation with external parties (neighbours, landlords, contractors, etc.).
• Complete H&S checks and ensure employees adhere to company policies and procedures during shifts.
• Supervise accurate timekeeping, ensuring team members record shifts, take breaks as per policy, and comply with working time directive requirements.

Requirements

• Previous experience in a similar environment is preferred, but not essential
• Strong hands-on mentality and oriented
• Comfortable working in a fast-paced environment
• Proven track record of consistently hitting KPI targets
• Demonstrated leadership and experience in training other associates
• Ability to run shifts on their own
• Contribute to a positive working environment
• Good communication skills and proficiency in both written and spoken English

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific; please ask your recruiter for more information.

Diversity

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

Job Details

Role Level: Mid-Level
Work Type: Full-Time
Country: United Arab Emirates
City: Dubai
Company Website:
Job Function: Management
Sector: Software Development