EHR Training Specialist, Transformation Office

EHR Training Specialist, Transformation Office

Entity: Aga Khan University

Location: Karachi

Introduction to the Aga Khan University:

Aga Khan University, chartered in 1983 as Pakistan's first private international university, is committed to the provision of education, research and health care of international standard relevant to Pakistan and the region. The affiliated Aga Khan University Hospital has well-equipped investigative services and provides state-of-the-art clinical facilities. AKUH is the first hospital in Pakistan to be awarded the prestigious Joint Commission International Accreditation (JCIA) for practicing the highest internationally recognized healthcare standards.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Key Responsibilities:

The EHR Training Specialist will support the Training Manager in planning, coordinating, and delivering training programmes across the institution to ensure the successful implementation of the Electronic Health Record (EHR) system. This role will be responsible for handling training logistics, providing on-the-ground support during training sessions, and assisting with learner engagement, feedback, and reporting.

Specific responsibilities include:

Training Delivery Support:

• Formulate training plans and ensuring the plans are followed while catering to ad-hoc training needs
• Assist the Training Manager in organising and delivering training programmes for clinical and non-clinical staff.
• Serve as the first point of contact for training participants, addressing queries and guiding them through the training process.
• Provide technical and administrative support during classroom, instructor led training sessions.

Logistics & Coordination:

• Manage end-to-end training logistics including scheduling sessions, booking venues, arranging equipment, and ensuring availability of training resources and materials.
• Coordinate with department representatives to finalise participant lists and attendance.
• Ensure training systems (LMS or simulation platforms) are set up and functional before sessions.

Training Materials & Records:

• Assist in preparing and distributing training materials, handouts, and reference guides.
• Liase with marketing and communications teams for digital and printed materials, including PPTs etc.
• Maintain accurate training attendance records and support the preparation of training completion reports.
• Gather feedback from participants and prepare summaries for continuous improvement.
• Conduct Training Needs Analysis and address the gaps to enhance the effectiveness of employee performance in achieving the goals and objectives of the training.

Implementation Support:

• Provide floor support during go-live to reinforce learning and help staff transition smoothly to the new system.
• Identify areas where additional training or coaching is required and escalate to the Training Manager.
• Assist in monitoring adoption rates and compliance with training requirements.

Requirements:

You should have:

• Bachelor’s degree in HR, Healthcare Administration, IT, or related field.
• 2–4 years of experience in training coordination, learning support, or healthcare/ICT projects (experience in healthcare preferred).
• Experience in a hospital or healthcare setting
• Experience managing schedules and coordinating with multiple stakeholders
• Proven track record for managing logistics
• Comfortable working in a fast-paced, dynamic environment
• Service orientation and learner-focused mindset.
• Tech savvy with adaptability to fast-paced healthcare and technology environments.
• Strong team collaboration and stakeholder coordination skill.
• Attention to detail and problem-solving ability.
• Excellent facilitation, communication, and interpersonal skills, proficient in English

Comprehensive employment reference checks will be conducted.