Email Support Specialist

Responsibilities:

• Serve as the first point of contact for buyers, ensuring excellent customer satisfaction and relationship management.
• Address and resolve customer queries and concerns on Amazon and other eCommerce platforms.
• Manage feedback, monitor buyer satisfaction, and maintain seller ratings through appropriate follow-ups.
• Draft professional email responses with accurate grammar, clarity, and tone.
• Coordinate with internal teams to provide timely and accurate solutions to customer issues.
• Maintain records of customer interactions and escalate feedback to relevant departments to improve service quality.

Requirements:

• Bachelor’s degree or equivalent qualification.
• Proven experience in customer support, preferably in eCommerce or online retail.
• Excellent written communication skills with strong grammar and clarity.
• Ability to handle multiple conversations and tasks simultaneously.
• Familiarity with eCommerce platforms such as Amazon Seller Central, Shopify, or Walmart Seller Center is a plus.
• Experience using CRM or helpdesk tools like Zendesk, Gorgias, or HubSpot.

Job Type: Part-time

Work Location: In person