Enhanced Care Management (ECM)

About Us: We are a Community Support company that provides transitional housing to the underprivileged population. We are dedicated to whole-life health and well-being. We offer comprehensive support to help individuals turn their lives around through individualized care and community services. We are currently seeking a dedicated and compassionate ECM Case Manager to join our team.

Job Description:

As an ECM (Enhanced Case Manager), you will play a crucial role in helping our clients manage their health and well-being. You will work closely with clients to develop and implement individualized care plans, ensuring they receive the necessary services and support. Your primary responsibilities will include:

** This is an in-person position. Remote or hybrid work is not available.**

Key Responsibilities:

• Outreach and Engagement:
• Locate, contact, and engage members identified as candidates for ECM using various strategies, including in-person meetings and digital communications.
• Conduct outreach and engagement in a culturally and linguistically appropriate manner.
• Document all outreach and engagement attempts and share relevant information with health plans.
• Comprehensive Assessment and Care Management Planning:
• Conduct comprehensive assessments to identify clinical and non-clinical needs.
• Develop and maintain individualized, person-centered care plans in collaboration with members and their support systems.
• Regularly reassess and update care plans based on changes in members’ needs.
• Enhanced Coordination of Care:
• Assist members in navigating health, behavioral health, and social service systems.
• Maintain regular communication with members’ care teams and coordinate appointments and transportation as needed.
• Monitor referrals and ensure continuous, integrated care.
• Health Promotion:
• Provide health education and coaching to members and their support systems.
• Support members in making healthy choices and managing their health conditions.
• Link members to resources for smoking cessation, chronic condition management, and other health-related services.
• Comprehensive Transitional Care:
• Facilitate smooth transitions between different care settings, such as hospitals and nursing facilities.
• Develop and update transition plans and coordinate post-discharge support services.
• Educate members on self-management and medication management.
• Member and Family Supports:
• Document and communicate with members' families and support systems as needed.
• Provide education and resources to support members' health goals and treatment adherence.
• Ensure members and their families have access to and understand their care plans.
• Coordination of and Referral to Community and Social Supports:
• Identify members’ needs for community and social services, such as food assistance or housing support.
• Make appropriate referrals and follow up to ensure members receive necessary services.

Qualifications:

• Background in social work, psychology, or a related field is helpful but not required.
• Experience in the fields of social work or case management is a plus.
• Strong understanding of medical, behavioral, and social determinants of health.
• Ability to use or learn electronic health records.
• Strong determination to learn and adapt in a dynamic environment.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a multidisciplinary team.
• Valid driver's license and reliable transportation.

Skills:

• Strong organizational and time-management skills.
• Empathy and compassion for working with diverse populations.
• Ability to develop and implement effective care plans.
• Knowledge of community resources and social services.
• Problem-solving and critical-thinking abilities.
• Ability to educate and support clients and their families.

Benefits:

• We provide medical, dental, vision insurance, life insurance
• 40 hours of vacation time (usable after the first 6 months)
• 401k plan (after 1 year)
• Job Type: Full-time
• Pay: $24.00 - $26.00 per hour

Schedule:

• Monday to Friday

Work Location: In person

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Chico, CA 95927 (Preferred)

Ability to Relocate:

• Chico, CA 95927: Relocate before starting work (Preferred)

Work Location: In person