ERP & Customer Support Manager

Job Title: ERP & Customer Support Manager
Company: Trade Unleashed Pvt Ltd
Location: MM Alam Road, Gulberg II, Lahore
Job Type: Full-Time (Onsite)

Job Summary:
Trade Unleashed is looking for an experienced ERP & Customer Support Manager to lead our support operations and ensure successful ERP implementation and client satisfaction.

Key Responsibilities:

• Lead and manage customer support team
• Oversee ERP implementation and onboarding
• Resolve technical and functional issues
• Develop SOPs and improve support processes
• Monitor performance and customer satisfaction
• Coordinate with internal teams (product, tech, sales)

Requirements:

• 3–6 years of experience in ERP support or customer success
• Strong knowledge of ERP systems (inventory, retail, POS)
• Leadership and team management skills
• Excellent communication and analytical abilities

Preferred:

• Experience in SaaS / ERP / Retail Tech
• Familiarity with CRM tools
• Experience managing support KPIs

Benefits:

• Competitive salary + incentives
• Career growth opportunities
• Dynamic work environment

Application Questions:

• Do you have ERP implementation experience?
• How many clients have you handled?
• Current salary?
• Expected salary?

Work Location: In person

Pay: Rs70,000.00 - Rs200,000.00 per month

Application Question(s):

• Do you have ERP implementation experience?
• How many clients have you handled?
• Current Salary?
• Expected Salary?

Work Location: In person