Estates Manager

The Estates Manager is responsible for the effective delivery of all Estates Management services across the contract. This role will lead and manage the engineering and technical teams, including Senior Engineers, Engineers, Team Leaders, and support staff, ensuring high-quality service delivery, compliance with statutory and contractual obligations, and achievement of performance targets.

The role requires strong leadership to drive operational excellence, innovation, and customer satisfaction across estates services, while supporting long-term asset lifecycle management and contract growth opportunities.

Key Responsibilities

• Lead and coordinate all Estates Management services, including:
  • Planned and reactive maintenance of MEP, building fabric, specialist systems, and FF&E.
  • Assist with Variation works (fit-outs, refurbishments, and change of use).
  • Space planning, moves and changes, minor churn services.
  • Document control, CAD services, and technical library management.
  • Management of Permit to Work System.
• Ensure compliance with QHSE policies, IMS procedures, UAE legislation, and industry best practice.
• Lead, motivate, and develop multi-disciplinary engineering, technical, and administrative teams.
• Monitor performance against KPI and SLA requirements, providing timely operational and technical reports to the client and internal stakeholders.
• Manage service providers and contractors to ensure delivery to contractual standards.
• Develop and implement initiatives to drive continuous improvement, environmental sustainability, cost optimisation, and service innovation.
• Contribute to financial planning, budgets, and cost control activities.
• Build and maintain strong relationships with clients, stakeholders, and service providers.
• Deputise for the Operations Manager when required.

Quality, Health, Safety & Environment

• Ensure compliance with company QHSE policies, procedures, and systems.
• Promote a safe working environment, reporting hazards and incidents as required.
• Lead by example in environmental sustainability practices, including energy and resource conservation.

Information Security

• Protect all information assets, whether electronic or paper-based, from internal, external, accidental, or deliberate threats.

Qualifications, Skills & Experience Education & Qualifications

• Degree or diploma in a relevant engineering discipline (Mechanical or Electrical).

Experience

• Minimum 10 years in MEP maintenance and operations, with at least 5 years in an FM management role.
• Proven experience managing large, multi-disciplinary technical teams.
• Experience within higher education or large-scale facilities desirable.

Knowledge & Skills

• Strong technical expertise in MEP service delivery and estate management.
• Solid understanding of District Cooling Systems and built environment technologies.
• Excellent leadership, communication, and interpersonal skills.
• Analytical problem-solving and negotiation skills.
• Proficiency in MS Office, CMMS (e.g., Concept Evolution), and project management tools.
• Builds customer loyalty and ensures stakeholder satisfaction.
• Exercises sound judgement in complex, ambiguous situations.
• Delivers against operational objectives aligned with organisational strategy.
• Inspires trust, communicates effectively, and builds collaborative relationships.
• Champions innovation, continuous learning, and transformational change.
• Develops, engages, and empowers teams, fostering talent growth and succession.
• Demonstrates resilience and composure under pressure.

Additional Information

• Ensure compliance with the company's management system and relevant business processes.
• Maintain data security and confidentiality in line with company policy.
• Report accidents, incidents, or breaches to management or via the appropriate reporting channels.