Executive Director, Relationship Manager

Job ID: 30914

Location: Dubai, AE

Area of interest: Private Banking & Wealth Management

Job type: Regular Employee

Work style: Office Working

Opening date: 3 Nov 2025

• Support the continuous improvement of processes to increase operational efficiency and effectiveness
• Support effective management of operational risks across the Business and in compliance with applicable internal policies, external laws and regulations at a global level
• Ensure sales management, suitability and onboarding process are applied appropriately

• RM resourcing, performance management and recognition within the team
• Identify and address top concerns and opportunities for performance within the team

• Understand the risk and control environment within area of responsibilities
• Ensure adequate and appropriate systems and controls are in compliant with Group and Business Policies and Procedures.
• Ensure that risk management matters that are brought to attention are subject to direct remedial action and / or ensure adequate reporting to the relevant risk committees and / or line management
• Resolve client queries without further escalation, where possible
• Analyse financial requirements customer and match with bank product offerings
• Complies with regulations, policies, and guidelines
• Highlights, mitigates, and protects the bank against credit, legal, reputation and other risks
• Minimize errors in transaction execution and service delivery
• Review and respond to AML transaction monitoring queries on transactions highlighted
• Conduct periodic reviews of clients’ accounts
• Attend mandatory complaints and other training
• Raise STR to team leader and compliance for suspicious transactions

• Ensure adherence to the Bank’s policies and procedures, Regulatory policies and processes.
• Ensure Sales Management, Suitability and on-boarding processes are applied appropriately.
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Ensure adherence with the highest standards of ethics and compliance with relevant policies, processes, and regulations forms part of the culture.
• Participate in Local Client Committee and other relevant committees where applicable.
• Engage with all audit report findings and ensure feedback is acted upon

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• DFSA prescribed responsibilities and Rationale for allocation].
• [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]
• Serve as a Director of the Board of [insert name of entities]
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

• Market Head
• Senior Client Partner/ Team Leader
• COO
• Business Managers
• Head of Client Service Manager
• Client Service Managers
• Product Specialists and dedicated functional partners
• Relevant Front office colleagues

• Relationship Management
• Market Knowledge (SIF)
• Products and Processes
• Strategy and Business Model (SIF)
• Manage Conduct
• Manage Risk

• Academic or Professional Education/Qualifications – relevant degree
• Licenses and Certifications/accreditations – as required by role remit and responsibility
• Professional Memberships – as required by role remit and responsibility
• Bank training, i.e. mandatory & developmental
• Languages – fluency in business English
• Demonstrable and relevant experience in the Private Banking industry commensurate with this remit and level of responsibility
• Proven risk management capabilities
• Firm in all business guidelines and compliance issues
• Sound knowledge of financial markets and investment products
• Outstanding communication and presentation skills

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.