Executive – IT Support (National Talent) - Ain Dubai - Dubai Holding Entertainment

About Dubai Holding Entertainment:

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts™ is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE™ Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

Job Overview:

Here's your chance to step into the role of Executive – IT Support - Ain Dubai - Dubai Holding Entertainment. In this position, you'll take on key responsibilities that include:

Functional:

• Assist in managing the edge infrastructure and workplace services including end user technologies, workplace services and ‘edge’
• Assist in collaborating with the relevant partners in the group to execute strategy and roadmap that supports several change initiatives and service transformation towards delivery of end-to-end business IT services, cloud migration and enabling digital customer and employee experiences through managing and operating a group wide scalable, efficient, secure and digital IT edge infrastructure
• Assist in process related to transformation and delivery of technology edge infrastructure services and field support services in competencies such as workplace, compute, and infrastructure on the edge (hosting, networks, mainframe, communications and end user technologies)
• Ensures that the group is driving automation and lean processes into the delivery of technology services
• Combines business, service and technology architecture capabilities to optimize service performance, scalability and resilience
• Ensures reliability and stability of services by establishing, implementing, automating processes which maintain uptime, introduce new services quickly and with minimal interruptions, and recover services rapidly while minimizing negative customer impact if and when they go down
• Proactively measures and monitors systems to prevent technology downtimes and liaise with business verticals to solicit feedback to continuously improve outcomes
• Initiates service improvement plans and strategies to improve reliability, add value and decrease costs
• Assist in developing a communications framework and approach to ensure all aspects of technology service portfolio performance is being communicated and socialized within all stakeholder communities
• Assist in implementing group wide Cloud adoption strategy

Financial:

• Assist in preparing and presenting inputs related to organizational/ departmental/ project budgets to the next reporting line
• Assist in managing and controlling the actual cost verses budget on periodic basis and provide financial reports/data related to the department/ divisional/ project’s financial performance

Processes:

• Assist in implementing policies, procedures and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the ‘continuous process improvement’
• Assist in implementing policies of relevant electronic systems to bring efficiency and effectiveness existing processes

Learning & Development:

• Ensures that the self and team members are provided learning and career development opportunities by identifying successors within the team, preparing them for the next accountable roles and recommending them for external trainings whenever required in consultation with HR Department
• Ensures that productivity and service delivery of the department is improved on continuous basis by keeping team members motivated and retained
• Encourages a culture of innovation and value add; inspiring creative thinking whilst focusing on outcome, putting value and purpose first

About you:

The preferred candidate for this role should possess the following experience and credentials:

• Bachelor’s degree in Computer Science or related field; MBA preferred; relevant recent technology certifications
• 2-5 years of progressive and relevant leadership practice
• Experience in Infrastructure Management / Workplace Services or equivalent position in a global environment
• Experience in driving towards cloud based, automated service delivery and management embedding simplification, agility and customer experience

About the Benefits:

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!