Executive, Voice & Virtual- Inbound calls UAE national

Job Summary

We are looking for Executive, Voice & Virtual who take pride in delivering outstanding service through every phone interaction. You will be the first point of contact for our UAE affluent clients, resolving enquiries quickly, guiding them on products and digital solutions, and creating a seamless, trusted experience. This role is for someone who enjoys problem solving, communicating with confidence, and building strong client relationships.

Key Responsibilities

• Deliver high-quality service to affluent clients through inbound and outbound calls
• Resolve all client enquiries within agreed timelines and ensure a frictionless experience
• Provide clear, confident explanations of banking products, digital services, and value-added solutions
• Identify client needs and offer appropriate solutions, referrals, or responsible cross sell opportunities
• Maintain accurate records of client interactions and safeguard all confidential information
• Identify trends, issues, or potential risks and elevate when appropriate
• Collaborate with internal teams to support continuous service improvement

Skills and Experience

• Preferred but not mandatory: proven experience in customer service, call centre or similar roles
• Strong verbal and written communication skills with a keen eye for detail
• Customer first mindset with the ability to handle challenging conversations professionally
• Ability to multitask and perform well in a fast paced environment
• Comfortable working across multiple systems and tools, including Excel
• Flexibility to work across different schedules and time zones
• Strong English and/or Arabic language skills required

Qualifications

• High school diploma or graduate degree or equivalent professional experience

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social well being.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first aiders and all sorts of self help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential