F&B Operation Manager

Main Duties and Responsibilities:

A-General Management and Operations:

• Oversee all restaurant departments: kitchen, dining area, delivery, preparation, and cleaning.
• Monitor daily restaurant & Cafe operations and ensure smooth workflow in accordance with established plans and policies.
• Ensure that all employees adhere to their assigned roles as defined in the organizational structure and job descriptions.

B- Quality and Customer Service:

• Monitor the quality of meals and beverages and ensure compliance with the restaurant’s recipes and standards.
• Handle customer complaints professionally to ensure customer satisfaction and protect the restaurant’s reputation.
• Supervise hospitality standards and the overall customer reception experience.

C- Team Management:

• Monitor employee performance, conduct periodic evaluations, and identify training and development needs.
• Coordinate work schedules and distribute tasks to ensure efficient coverage of all operational shifts.
• Motivate the team and promote teamwork and collaboration.

D- Inventory and Procurement Management:

• Monitor daily inventory levels of raw materials and ensure sufficient stock availability to meet demand.
• Coordinate with suppliers and manage purchasing processes in cooperation with the storekeeper, procurement officer, and accountant.
• Monitor waste levels and work on reducing them through improved preparation and storage processes.

F- Financial Control:

• Monitor daily revenues and expenses and work toward achieving the restaurant’s financial targets.
• Supervise collection and payment processes and ensure the accuracy of daily reports.
• Coordinate with the accounts and cost controller to review expenses, particularly meal costs, and analyze profitability.
• Refrain from making any financial decisions without prior written approval from the general manager.
• Ensure the outlets reaches and maintains its break-even point; in case of losses, identify the causes and address them immediately.

G- Health and Safety:

• Ensure compliance with all health and safety (hygiene) procedures and the standards required by Qatar municipality regulations.
• Conduct periodic monitoring of the municipality inspection record of the outlets.
• Oversee the implementation of personal hygiene policies, outlets cleanliness, equipment sanitation, and the bathrooms.

H-Innovation and Development:

• Contribute to menu development in coordination with the general manager.
• Provide suggestions to improve service levels and customer experience.
• Monitor competitors business in Qatari market.
• Follow up on advertising and promotional campaigns in coordination with the marketing department.
• Propose sales enhancement initiatives

Job Type: Full-time

Pay: QAR11,000.00 - QAR14,000.00 per month

Application Question(s):

• Do your have NOC
• Are you ready to join immediately

Education:

• Bachelor's (Required)

Experience:

• Franchising brands: 5 years (Required)
• F&B field : 10 years (Required)

Language:

• English (Required)
• Arabic (Preferred)

License/Certification:

• Qatari driving license (Required)

Location:

• Doha (Required)