F&B Operations/Client Service Manager

Job Summary:

The Operations & Client Service Manager is responsible for overseeing the luxury school canteen’s daily operations, financial performance, client experience, and event management. This role holds full accountability for the canteen’s Profit & Loss (P&L), ensuring that service delivery, food quality, and hospitality standards reflect the prestige of a luxury school environment. The manager also leads the planning and execution of events, ensuring that all functions are delivered with professionalism, refinement, and premium hospitality service.

Job Skills & Qualifications:

- Strong background in F&B operations with direct P&L accountability

- Proven experience in hospitality, event management, or premium educational institutions

- Excellent leadership, organizational, and people management skills.

- Strong financial acumen with expertise in budgeting, cost management, and forecasting

- Outstanding interpersonal and client-service skills, with the ability to manage VIP clients and sensitive situations

- Knowledge of food safety regulations (HACCP) and hospitality standards

Professional demeanor, polished communication, and refined approach

Operational Management

- Oversee and manage the daily operations of the canteen to ensure smooth, efficient, and high-quality service.

- Implement and monitor SOPs to maintain excellence in food service, client care, and compliance.

- Coordinate with the in-house executive chef, vendors, and suppliers to guarantee timely delivery and execution of menus.

- Ensure cost control and stock management while meeting financial targets.

- Monitor service flow and continuously enhance the dining experience of the students and the school community.

Client Service & Hospitality Excellence

- Act as the face of the canteen, providing personalized and attentive service to students, parents, staff, and visitors

- Uphold the luxury hospitality standards in the service style, client interactions, and overall atmosphere.

- Manager feedback, complaints, and special requests with discretion, empathy, and professionalism

- Create a safe, welcoming, and refined dining environment, paying attention to details in cleanliness, presentation, and ambience.

- Lead initiatives to enhance client satisfaction, including feedback systems and continuous service improvement

P&L & Financial Accountability

- Take full ownership of the canteen’s, events & hospitality profit & loss (P&L) performance

- Prepare budgets, forecasts, and financial performance reports.

- Track and manage sales food costs, labor cost, and waste reduction

- Develop strategies to improve profitability while maintaining the premium standards

- Ensure accurate financial reporting, compliance and control measures

Events & Hospitality Management

- Lead the planning, coordination, and execution of school events, VIP visits, themed days, and special functions.

- Collaborate with school administration and event coordinators to align menus, service style, and setups with event requirements.

- Ensure that all events reflect the premium service standards of the school, with attention to detail, seamless organization, and premium client care.

- Train and guide staff in event hospitality protocols

- Oversee the event logistics such as setup, food service flow and post-event reviews.

Team Leadership & Development

- Lead, inspire, and coach the canteen team to deliver excellence in daily operations, events, and client care.

- Manage staffing schedules, workforce planning, and performance appraisals

- Build a culture of accountability, service excellence, and continuous improvement.

Health, Safety & Compliance

- Ensure compliance with HACCP, food safety regulations, hygiene protocols, and school standards.

- Conduct regular safety and sanitation audits, ensuring corrective measures are implemented promptly

- Train staff in food safety, emergency response, and health standards

Job Type: Full-time

Pay: AED8,000.00 - AED12,000.00 per month