Female Call Center Representative

Call Center Representative- (Bohbtian Chowk Lahore )

Required for Brighto Paints Pvt.Ltd

03 Positions need to fill as per below mentioned requirements.

Females are encouraged to apply

· 01 Person must be fluent in Pashtu,Urdu & English

· 01 Person must be fluent in Saraiki,Urdu & English

· 01 Person must be fluent in Urdu & English

Job Responsibilities

Below are the responsibilities a Call Center Representative is expected to assume:

Must have good experience of call center & Languages as required above mentioned.

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies

Job Qualifications and Skill Sets

• Graduate or above.
• Proven experience in a call center-related role is preferred.
• Familiarity with products in the paint industry is a plus.
• Ability to work effectively in a target-driven environment.
• Knowledge of sales techniques and customer service principles.
• Ability to multitask and prioritize tasks effectively.
• Willingness to learn and adapt to changing business needs.
• Ability to build and maintain strong customer relationships.

Kindly apply at provided email with subject line for Call Center Representative. mubashar.khan@brightopaints.com

Job Type: Full-time

Pay: Rs65,000.00 - Rs75,000.00 per month

Work Location: In person