Female trainer (Call Center)

Leads Expert is Hiring!

Position: Female Trainer – Call Center
Location: Rawalpindi / Islamabad
Schedule: Monday – Friday (Night Shift)
Salary: Market Competitive

About the Role:
Leads Expert is looking for a confident and experienced Female Trainer to join our call center team. The ideal candidate will be responsible for training new hires, developing their communication and sales skills, and ensuring the team is well-prepared to meet business goals. This role is key in shaping the performance, professionalism, and success of our agents.

Key Responsibilities:

• Conduct training sessions for new call center recruits.
• Develop training material, scripts, and role-play scenarios.
• Enhance agents’ communication, sales, and customer handling skills.
• Monitor performance during training and provide constructive feedback.
• Evaluate trainees and recommend them for production readiness.
• Conduct refresher trainings for existing staff when required.
• Ensure training aligns with company goals and quality standards.

Requirements:

• Bachelor’s degree (preferred) or equivalent education.
• Previous experience as a call center trainer or in a similar role.
• Excellent English communication and interpersonal skills.
• Strong presentation, mentoring, and motivational abilities.
• Ability to identify skill gaps and design effective training solutions.
• Confident personality with leadership qualities.

What We Offer:

• Competitive salary package.
• Professional growth and development opportunities.
• A dynamic and supportive work environment.
• The chance to play a key role in shaping high-performing teams.

How to Apply:

HR Contact: 0333 9739861

Office: Leads Expert, 2nd Floor, Nadra Building, Rehmanabad, Murree Road, Rawalpindi

At Leads Expert, we believe in investing in people. Join us and help train the future of customer service and sales professionals!

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Experience:

• Call Center: 1 year (Preferred)

Work Location: In person