Floor Manager

We are seeking experienced and proactive Floor Managers to oversee daily operations, customer service, and staff management. Ideal candidates will have prior experience in shopping malls, kindergartens/nurseries, or large-scale expos/events, where strong organizational and people-management skills are essential.

Key Responsibilities:

• Supervise daily floor operations, ensuring smooth workflow and excellent visitor/customer experience.
• Manage staff schedules, assign duties, and monitor performance.
• Maintain a safe, clean, and welcoming environment for all visitors.
• Handle customer inquiries, feedback, and complaints with professionalism.
• Coordinate with other departments (security, maintenance, housekeeping, etc.) to ensure seamless operations.
• Monitor compliance with health, safety, and company standards.
• Support event setups, exhibitions, or activities within the premises.
• Provide training and guidance to staff to uphold service excellence.
• Prepare daily/weekly reports on operations, incidents, and improvements.

Qualifications & Skills:

• Bachelor’s degree or diploma in Business Administration, Hospitality Management, or related field (preferred).
• Proven experience as a Floor Manager or similar supervisory role in malls, nurseries/kindergartens, or expos/events.
• Strong leadership, communication, and problem-solving skills.
• Ability to handle high-pressure situations with professionalism.
• Knowledge of health & safety regulations and customer service standards.
• Flexible to work shifts, weekends, and holidays as required.

Job Type: Full-time

Application Question(s):

• Do you have a proven experience in malls, nurseries/kindergartens, or expos/events.

Experience:

• Floor Manager: 2 years (Required)

Language:

• Any European languages (Required)