Floor Manager

Job Summary

Key Responsibilities

• Ensure a seamless, personalized, and memorable dining experience for all guests.
• Handle VIP guests with discretion and professionalism.
• Address guest feedback, complaints, and special requests promptly and effectively.
• Maintain a visible presence on the floor during service hours.

• Oversee daily floor operations, ensuring service flows smoothly and efficiently.
• Coordinate with kitchen and bar teams for timely service and order accuracy.
• Monitor table turnover, reservations, and seating plans.
• Ensure compliance with hygiene, safety, and company standards.

• Supervise, train, and mentor service staff.
• Conduct pre-shift briefings and communicate daily priorities.
• Ensure grooming, discipline, and adherence to service etiquette standards.
• Support recruitment and onboarding of new team members.

• Maintain premium service standards aligned with fine dining expectations.
• Ensure proper table settings, ambiance, and cleanliness at all times.
• Monitor food and beverage presentation before serving.

• Drive revenue through upselling and promoting high-margin items.
• Ensure staff are knowledgeable about menu offerings, ingredients, and pairings.
• Support achievement of daily and monthly revenue targets.

• Prepare shift reports and operational updates.
• Monitor staff attendance and scheduling.
• Assist in inventory control and coordination with procurement if required.