French Beatbot TL

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

The French Team Leader is responsible for overseeing the daily operations and performance of a team, ensuring that all tasks are completed efficiently and to a high standard, while maintaining a strong focus on team development and morale. The ideal candidate will be a fluent French speaker with a proven track record of effective leadership.

Key Responsibilities

• Team Management and Leadership:
  
  • Lead, mentor, and motivate a team of professionals (e.g., customer service representatives, technical support agents, project coordinators, etc.).
  • Conduct regular one-on-one meetings and performance reviews.
  • Set clear goals and objectives for team members and track their progress.
  • Develop and implement training programs to upskill the team.
  • Handle team recruitment, onboarding, and offboarding.
  • Resolve conflicts and address any team-related issues in a timely and professional manner.
• Operational Oversight:
  
  • Monitor key performance indicators (KPIs) and metrics to ensure team targets are met.
  • Ensure all team activities comply with company policies and procedures.
  • Serve as a point of contact for complex issues or escalations.
  • Prepare and present performance reports to management.
  • Identify and implement process improvements to enhance efficiency and quality.
• Communication:
  
  • Act as the primary liaison between the team and other departments or stakeholders.
  • Facilitate effective and clear communication within the team.
  • Ensure all team members are well-informed about company updates, goals, and changes.

Required Skills and Qualifications

• Language Proficiency:
  
  • Fluent in both written and spoken French (native or near-native proficiency is often required).
  • A high level of proficiency in English is also typically required, especially in international companies.
• Professional Experience:
  
  • Previous experience in a managerial or team lead position is essential.
  • Experience in a relevant industry (e.g., call center, IT, finance, etc.) is often a strong preference.
• Core Competencies:
  
  • Strong leadership, coaching, and interpersonal skills.
  • Excellent problem-solving and decision-making abilities.
  • Exceptional organizational skills and attention to detail.
  • Ability to work under pressure and meet tight deadlines.
  • Strong communication skills, both verbal and written.
  • Adaptability and a proactive, customer-focused attitude.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!