Front Desk Agent

Front Desk Agent / Guest Service Agent – Hampton Inn

Position Title: Front Desk Agent / Guest Service Representative
Location: Hampton Inn - 350 Morris Ave, Denville, NJ 07834

Employment Type: Full-Time / Part-Time

Job Summary

The Front Desk Agent is responsible for providing exceptional guest service by greeting guests, processing check-ins and check-outs, handling reservations, and ensuring a positive guest experience throughout their stay. The ideal candidate will be friendly, professional, detail-oriented, and committed to delivering Hampton Inn's hospitality standards.

Key Responsibilities

• Welcome guests in a friendly and professional manner.
• Perform guest check-in and check-out procedures efficiently.
• Verify guest information, assign rooms, issue room keys, and explain hotel amenities.
• Process reservations, modifications, and cancellations through the Property Management System (PMS).
• Handle cash, credit card transactions, and balance daily transactions accurately.
• Answer phone calls, emails, and guest inquiries promptly.
• Resolve guest complaints and service requests professionally and efficiently.
• Coordinate with Housekeeping and Maintenance departments to ensure room readiness and guest satisfaction.
• Maintain knowledge of room rates, promotions, hotel services, and local attractions.
• Monitor room availability and accommodate special guest requests whenever possible.
• Ensure the front desk, lobby, and work areas remain clean, organized, and professional.
• Follow Hilton brand standards, hotel policies, and safety procedures.
• Complete shift reports and other administrative duties as assigned. (Workstream)

Qualifications

• High School Diploma or equivalent preferred.
• Previous hotel front desk, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic computer knowledge and ability to learn hotel management systems.
• Excellent problem-solving and multitasking abilities.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Cash handling experience preferred.
• Professional appearance and positive attitude.

Skills Required

• Customer Service Excellence
• Communication Skills
• Conflict Resolution
• Multitasking
• Attention to Detail
• Computer & PMS System Knowledge
• Teamwork and Reliability

Benefits

• Competitive Pay
• Career Growth Opportunities with Brand

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Experience:

• Hotel: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Preferred)

Ability to Commute:

• Denville, NJ 07834 (Required)

Work Location: In person