Front Desk Agent

Position Summary:
We are seeking a reliable and customer-focused Front Desk Agent to join our team at our dual-brand Fairfield Inn & Suites and TownePlace Suites property. This role is responsible for delivering exceptional guest experiences while efficiently managing front desk operations during the evening shift.

Key Responsibilities:

• Greet and welcome guests with a friendly and professional demeanor
• Check guests in and out accurately and efficiently
• Handle reservations, cancellations, and room assignments
• Respond promptly to guest inquiries, requests, and concerns
• Maintain knowledge of hotel services, amenities, and local area information
• Ensure the front desk and lobby areas are clean, organized, and presentable
• Balance cash drawers and complete end-of-shift reports
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction

Qualifications:

• Strong customer service and communication skills
• Ability to multitask and work in a fast-paced environment
• Basic computer skills; hotel system experience preferred
• Professional appearance and positive attitude
• Dependable and punctual

Physical Requirements:

• Must be able to stand and walk for up to 8 hours per shift

What We’re Looking For:

• A team player who enjoys working with people
• Someone who takes pride in delivering great guest service
• Flexibility to work evenings, weekends, and holidays

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person