Front Desk Agent

Duties
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel, ensuring accurate and efficient processing
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Assist guests with inquiries, requests, and complaints, providing exceptional customer service
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction

Experience
- Previous experience in a hospitality or customer service role is preferred
- Familiarity with phone systems and phone etiquette
- Multilingual skills are a plus, especially in languages commonly spoken by hotel guests
- Knowledge of hotel management systems is beneficial

As a Front Desk Agent, you will be the first point of contact for our hotel guests. Your exceptional customer service skills and attention to detail will contribute to creating a positive guest experience. If you enjoy working in a fast-paced environment and have a passion for hospitality, we would love to hear from you.

Please note that this position may require working evenings, weekends, and holidays.

To apply, please submit your resume highlighting your relevant experience in the hospitality industry. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Education:

• Associate (Preferred)

Experience:

• Hotel: 1 year (Preferred)

Location:

• Raleigh, NC 27612 (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person