Front Desk Agent

We are seeking a friendly and enthusiastic Front Desk Agent who is capable of providing excellent customer service to our guests. This position requires basic computer and administrative skills and a passion for cultivating relationships with guests.

Qualifications

• High school diploma or equivalent (required)
• Previous experience in customer service or hospitality (preferred)
• Familiarity with hotel management software (e.g., PEP) is a plus
• Strong communication and interpersonal skills
• Ability to multitask and manage various guest requests
• Proficiency in computers, including email and office software (e.g., Microsoft Office) is a plus
• Basic phone system knowledge and reservation handling
• Accuracy in processing payments, recording guest information, and maintaining logs
• Strong organizational skills for check-ins/outs and room assignments
• Ability to work efficiently in a fast-paced environment
• Flexibility in working various shifts, including weekends, nights, and holidays
• Ability to resolve guest issues promptly and professionally
• Maintain composure in stressful situations
• Ability to work effectively with other hotel staff (housekeeping, maintenance, management)
• Neat, professional appearance and adherence to the company dress code
• Ability to stand for extended periods
• Ability to lift up to 25 pounds occasionally
• Regularly monitor and maintain a clean, and welcoming lobby area
• Ensure that lobby furniture, floors, and surfaces are tidy and organized
• Report any cleanliness issues to housekeeping or management

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Are you able to work a flexible schedule, including nights, days, weekends, and holidays?

Ability to Commute:

• Lake City, FL 32055 (Required)

Work Location: In person