Front Desk Associate, Part-Time

JOB DESCRIPTION

JOB TITLE: Front Desk Associate

DEPARTMENT: Visitor Services

DATE: March 1, 2026

I. FUNCTION: This part-time position is responsible for providing superior customer service at the CACVB Front Desk in a professional and cordial manner.

II. STATUS: Part-Time, Temporary / non-exempt

III. SPECIFIC REQUIREMENTS:

• Must be able to work up to 25 hours per week, Monday - Friday.
• Excellent oral communication.
• Excellent grammar usage and spelling ability.
• Excellent customer service skills.
• Ability to balance several skills at once.
• Knowledge of computer systems and the Internet.
• Good typing skills.
• Knowledge of Charleston area attractions and events.
• Ability to operate cash register/data processing equipment.

IV. SPECIFIC DUTIES:

• Assist all members of the CACVB when possible while keeping priority of phone calls in mind.
• Check in guests and vendors upon their arrival via electronic sign-in sheet in Google Drive, providing them with a Guest sticker, and notifying appropriate staff of the guest's arrival.
• Answer incoming calls to the CACVB in a cordial, professional manner, and refer specific calls to the proper staff member by politely asking questions.
• Preserve order of CACVB Front Desk area.
• Assist staff with reserving CACVB Meeting Rooms
• Update digital signage for CACVB Meeting Room Calendars.
• Assist with daily management of the CACVB Check Log.
• Maintain a record of incoming packages for staff.
• Assist with sorting and distributing incoming mail for CACVB staff members.
• Enter visitor leads into the computer as needed.
• Assist visitors to CACVB Executive Office seeking to receive a bulk quantity of Visitors Guides and Maps and record any items distributed via Simpleview CRM
• Attend monthly Visitor Services staff meetings.
• Assist with special projects as assigned.
• Be familiar with CACVB publications and websites.
• Promote the organization through awareness of Bureau activities.
• Visit area tours and attractions to remain current on visitor services and interests.
• Assist with Visitor Services operations as needed, including:
• Serve visitors to all area visitor centers in a cordial, outgoing, professional manner when needed.
• Assist visitors electronically via live chat at ExploreCharleston.com.
• Submit requests for visitor information using Simpleview CRM.
• Record partner referrals using Simpleview CRM.
• Assist with proofreading various CACVB websites for errors as assigned.
• Submit event suggestions each week to be considered for inclusion in the CACVB Events Calendar.
• Be responsible and accurate with ticket/publication sales as well as all counter duties in the Charleston Visitor Center's Visitor Planning and Marketplace areas.

V. TO ENSURE ORDERLY OPERATION:

• Provide backup to the CACVB Front Desk as assigned.
• Provide backup to the CACVB Charleston Visitor Center as assigned.
• Handle other support services as assigned.

VI. ESSENTIALNON-ESSENTIAL REQUIREMENTS (In compliance with the ADA):

Essential Functions:

• Access to reliable transportation
• Ability to rotate body in standing or sitting positions
• Good eyesight and hearing which may be corrected with an aid if necessary
• Good command of the English language, including comprehension, verbal, and written communication skills
• Good interpersonal skills
• Ability to operate office equipment and learn software programs such as Windows,
• database
• Ability to grip/grasp various tools and equipment used in the office area
• Ability to operate cash register/data processing equipment
• Ability to perform mathematical calculations accurately
• Must be able to attend monthly staff meetings, typically held after standard work hours

Non-essential Functions:

• Ability to stretch and reach in various directions while in a kneeling, standing, sitting or crouching position.
• Able to lift a maximum of 50 pounds.

VII. IMMEDIATE SUPERVISOR: Assistant Director of Visitor Services