Front Desk / Call Center Team Member

Job description

Job Description: Front Desk Agent

Duties:

- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all required information is obtained
- Answer phone calls, take reservations, and provide information about hotel services and amenities
- Check guests in and out, process payments, and provide receipts
- Handle guest complaints or concerns, escalating to management when necessary
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, faxing, and photocopying
- Coordinate with other hotel departments to ensure guest satisfaction
- Assist with event planning and coordination as needed

Skills:

- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using computer systems for data entry, reservation management, and email correspondence
- Attention to detail for accurate proofreading of documents
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of QuickBooks or similar accounting software is a plus
- Experience in project coordination or event planning is beneficial

This position requires flexibility in working hours, including evenings, weekends, and holidays. The successful candidate must have a professional appearance and be able to handle stressful situations with patience and professionalism.

If you are looking for an opportunity to join a dynamic team in the hospitality industry, please submit your resume along with a cover letter detailing your relevant experience.

Note: Only candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Bowling Green, KY 42103: Relocate before starting work (Required)

Work Location: In person