Front Desk Clerk (2nd Shift)

Title: Front Desk Agent/Concierge

Location: Onsite

FLSA: Non-Exempt

Status: Variable

Schedule: Second Shift (3:00 PM - 11:00 PM)

Pay Range: Starting at $17.00/hr

Reports To: Manager on Duty (MOD), Front Office Manager

Responsibilities:

· Greet incoming guests with a friendly, sincere smile and positive, clear speaking voice

· Assist guests with check in/check outs through input and retrieving of guest information using Property Management System (PMS)

· Answer all incoming calls with a clear, friendly and professional tone using standard hotel greetings. Properly route department calls.

· Handle cash, make change, and balance an assigned cash drawer. Accept and record credit cards, gift certificates, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts.

· Inform guests about directions, parking information and any other information required for the successful check-in process.

· Answer guest inquiries, questions, and concerns regarding the resort, amenities, and local area, providing assistance or redirecting internally as needed

· Clear all guest service calls with proper department, contacting guest upon completion to ensure their satisfaction.

· Field guest complaints, conducting thorough research to develop the most effective solution and resolve complications.

· Keep front and back office areas clean

Other Duties:

This job description is not designed to be an exhaustive list of duties, responsibilities, and activities required of the candidate for this position. Required duties, responsibilities, and activities may change at any time with or without notice.

Education/Experience/Skills:

· Previous experience in a front desk or guest service role within the hospitality industry preferred

· Strong customer service and communication skills

· Experience using a Property Management System (PMS) and Microsoft Office

· Ability to handle cash transactions and perform basic bookkeeping functions

· Excellent problem solving and decision making abilities

· Attention to detail

· Ability to work independently and without constant supervision

· Ability to follow established resort policies and procedures

Work Environment:

· Indoor

· Long periods of standing/walking

· Ability to lift up to 20lbs. on an occasional basis

· 2nd Shift (3:00 PM - 11:00 PM)

· 8 hour shifts

· Weekends and holidays

· Customer facing

Benefits:

· Health Insurance

· Vision Insurance

· Dental Insurance

· 401(k) w/ Employer Match

· Profit Sharing

· Paid Sick Time Off

· Paid Vacation Time

· Employee Meal

Equal Opportunity & Americans with Disabilities Act (ADA) Statements:

The Princess Royale Oceanfront Resort is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.

Consistent with the Americans with Disabilities Act (ADA), it is policy to provide reasonable accommodation when requested by a qualified applicant, candidate, or employee with a disability, unless such accommodation would cause an undue hardship.

Pay: From $17.00 per hour

Benefits: