Front Desk- Four Points by Sheraton Greensboro Airport, Greensborom, NC

Description:

Maine Course Hospitality Group is a hospitality company built on Fun, Family, Integrity, and Respect. We are committed to Positively Impacting Lives—for our guests and our team. Join us and help create an exceptional guest experience while supporting smooth front desk and hotel operations.

We are hiring a Front Office Associate to welcome guests, manage reservations, handle check-ins and check-outs, and deliver outstanding customer service. This role is essential in ensuring a positive first impression and providing professional, efficient front desk support throughout a guest’s stay.

We offer competitive wages and excellent full-time benefits, including:

Health, Dental, and Vision Insurance
Life Insurance
401(k)
Paid Time Off (PTO)
Company Discounts

KEY RESPONSIBILITIES:

Greet and welcome guests with excellent customer service
Manage front desk operations including check-in, check-out, and reservation management
Process guest payments accurately; handle cash, credit cards, and daily balancing
Answer all incoming calls professionally and follow company sales and service standards
Assist guests with room selection, room upgrades, and brand program enrollment
Handle room and rate changes while following hotel policies and guest needs
Review VIP arrivals, special requests, and ensure accurate guest notes
Coordinate with Housekeeping on room status and readiness
Provide guests with information about hotel amenities, services, and local attractions
Maintain clean, organized, and safe work areas at all times
Communicate effectively with management and all hotel departments
Represent MCHG positively and professionally while interacting with guests and the community

Follow all company policies, procedures, and safety standards

QUALIFICATIONS:

Strong customer service skills with a focus on guest satisfaction
Excellent communication, problem-solving, and organizational abilities.
Ability to thrive in a fast-paced environment with shifting priorities.
Commitment to delivering exceptional guest service and maintaining operational excellence.
Strong interpersonal skills in person, written, and over the phone
Excellent problem solving and conflict resolution skills
Ability to stand and walk for extended periods of time
Schedule flexibility – ability to fill in shifts 24 hours a day
Availability Weekends, Nights and Holidays
Knowledge and experience in a busy airport hotel with all segments of business including airline crew business

MCHG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Requirements:

Prior Hotel Experience Preferred

· Weekends are a must as these are the busiest days at the hotel and days off will regularly be on weekdays

· This role will require consistent 2pm-12am shift coverage, providing Manager on Duty support during evening/night hours