Front Desk Lead

Job Overview
We are seeking an energetic and detail-oriented Front Desk Lead to serve as the welcoming face of our organization. The Front Desk Lead is responsible for supporting daily front desk operations and ensuring a welcoming, efficient, and organized environment for members and volunteers. This role serves as a key point of coordination between staff and volunteers, provides midday coverage, and supports administrative and programming functions. Strong communication, organization, and problem-solving skills are essential in this fast-paced, community-focused setting.

Essential Duties

The following duties are typical for this position. These are not construed as exclusive or all-inclusive. Other duties may be required and assigned.

1. Member Experience

• Foster a positive, community-oriented environment
• Model professionalism for volunteers and members
• Fill in at the front desk when needed, including greeting members, registering and signing up new members.

2. Communication & Coordination

• Act as the bridge between staff and volunteers.
• Relay important updates, schedule changes, and program information from the staff to the front desk
• Answer daily volunteer questions.

3. Programming

• Handle basic reporting or data entry in Schedules Plus
• Support scheduling coordination and updates

4. Problem-Solving / Decision-Making

• Use sound judgment to resolve issues in real time
• Address concerns, membership issues, and scheduling changes in a professional, calm, and solution-focused manner
• Escalate concerns appropriately when needed

5. Volunteer Support

• Provide guidance, support, and directions to front desk volunteers
• Assist the Front Desk Manager/Volunteer Coordinator with training or onboarding of volunteers (if applicable)

6. Safety & Facility Oversight

• Monitor facility usage to ensure safety and adherence to policies
• Report maintenance or safety concerns promptly
• Flip rooms in the late morning/early afternoon
• Schedule and coordinate the setup and take-down of special events

Experience

• Associate’s degree desired. Graduation from high school or equivalent with experience to be considered.
• Minimum of three years of experience in a customer service environment
• Experience with computer systems / CRM tools
• Experience in administrative tasks.
• Experience working with older adults is desired.
• CPR and AED trained

Preferred Skills

• Ability to work well with people age 50+.
• Ability to perform duties accurately
• Strong oral and written communication skills.
• Ability to be creative, enthusiastic, and positive in performing duties.
• Ability to prioritize work.
• Strong customer, organizational, and problem-solving skills.
• Possess good interpersonal skills, be team-oriented, and be able to establish and maintain effective working relationships with co-workers, program leaders, participants, and the public.
• Proficient in computer skills in Excel, Word, and Publisher.
• Ability to operate under pressure with frequent interruptions.

Pay: $15.00 - $16.00 per hour

Benefits:

• Paid time off

Work Location: In person