Front Desk Manager

Wild Eagle Lodge is a premier Northwoods resort located on the beautiful Eagle River Chain of Lakes. We provide exceptional lodging, recreation, and event experiences for families, couples, and groups. We are currently seeking a proactive, detail-oriented, and hands-on Front Desk Manager to lead all facets of our resort operations and ensure the continued success and growth of the property. The FDM of WEL, LLC plays a critical leadership role, operational efficiency, marketing, staff management, guest satisfaction, and overall success of Wild Eagle Lodge. This position also includes supporting adjacent business functions and the Wild Eagle Lodge Condominium Association (WELCA).

Key Responsibilities:

1. Marketing & Advertising

• Create and schedule engaging content for Facebook and Instagram
• Design and place digital and print advertising, including video placements
• Lead email marketing campaigns and maintain blog and website content
• Manage and optimize Google Ad campaigns

2. Revenue Management & Budgeting

• Monitor comp sets weekly and adjust pricing as needed
• Track and analyze revenue/expense trends to ensure budget compliance

3. Resort Operations & Staff Management

• Supervise all departments and ensure smooth daily operations
• Answering Phones and email inquiries for Wild Eagle Lodge and Northernaire Resort
• Checking guests in and out
• Making Reservations and Processing Payments
• Handle emergency calls outside business hours as needed
• Oversee in-unit maintenance and condition reporting
• Oversee housekeeping vendor to ensure quality standards are met
• Lead owner communications
• Handle escalated customer service issues and owner inquiries
• Maintain familiarity with resort systems and fill in operationally as needed
• Keep office and Lobby space clean and tidy

QUALIFICATIONS:

• Proven experience in hospitality or resort management
• Prior experience working with condominium associations
• Excellent communication, customer service, and conflict-resolution abilities
• Experience with digital marketing, social media, and advertising platforms
• Ability to multitask and manage both day-to-day operations and long-term projects
• Capable of working flexible hours, including weekends and holidays as needed
• Knowledge of vacation rental and OTA sites including VRBO & AirBNB.