Front Desk Officer

Job Summary:

We are seeking a professional, well-presented, and proactive Front Desk Officer to join our team. The ideal candidate will serve as the first point of contact for visitors and clients, ensuring a welcoming environment while also playing a key role in supporting sales efforts. This position requires excellent communication skills, a friendly demeanor, and the ability to handle both administrative and sales-related tasks efficiently.

Key Responsibilities:

• Greet and welcome visitors, clients, and employees in a professional manner.
• Answer, screen, and forward incoming phone calls.
• Maintain a tidy and presentable reception area.
• Provide information to visitors about company services and products.
• Engage with incoming customers to understand their needs.
• Assist in handling customer inquiries and resolving issues.
• Manage appointment schedules.
• Receive, sort, and distribute mail, deliveries, and couriers.
• Coordinate with the team to manage customer appointments and follow-ups.
• Track and report customer inquiries and sales leads.
• Maintain and update visitor and customer records.
• Assist HR and Administration departments with various tasks.

Key Competencies:

• High level of integrity and professionalism.
• Strong interpersonal skills and the ability to build rapport with clients and colleagues.
• Sales-oriented mindset with a proactive approach to customer engagement.
• Attention to detail and problem-solving skills.
• Ability to handle confidential information with discretion.

Skills:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Friendly, approachable, and professional demeanor.

Bachelor’s degree or equivalent in a relevant field.

Experience: Minimum of 1-2 years of experience in a similar role, with some experience in sales or customer service preferred.

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Ability to commute/relocate:

• Lahore: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: In person