Front Desk Officer (Hotel One Vogue)

• Guest Services: Greet guests warmly, handle check-ins and check-outs efficiently, and ensure a welcoming atmosphere.
• Reservations Management: Process bookings, cancellations, and modifications accurately via the hotel’s reservation system.
• Customer Support: Address guest inquiries, provide information about hotel services, and assist with special requests.
• Billing & Payments: Manage room charges, process payments, and issue invoices/receipts.
• Concierge Services: Assist guests with transportation, local attractions, and other concierge services.
• Communication & Coordination: Liaise with housekeeping, room service, and other departments to fulfill guest requests.
• Complaint Handling: Resolve guest complaints professionally, escalating issues to the manager when necessary.
• Safety & Security: Ensure compliance with hotel policies, safety regulations, and emergency procedures.

Qualifications & Skills:

• Education: Bachelor’s degree or diploma in Hospitality Management, Business Administration, or a related field.
• Experience: Minimum 1 years of experience in a front desk, receptionist, or customer service role (hotel experience preferred).
• Technical Skills: Proficiency in hotel management software (e.g., Opera, Fidelio) and MS Office.
• Customer Service Excellence: Strong interpersonal skills, a friendly demeanor, and problem-solving abilities.
• Multitasking Ability: Ability to handle multiple tasks efficiently in a fast-paced environment.
• Communication: Excellent verbal and written communication skills in English & [Local Language] .
• Professional Appearance: Well-groomed, polite, and presentable at all times.
• Flexibility: Willingness to work in shifts, including weekends and holidays.