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Front Desk Officer / Receptionist
Islamabad, Pakistan
Last Date: Thursday, September 4, 2025
Job Detail
Job Ref #:
Job/5763/08/21/2025
Age Limit:
2545
Experience:
Posted Date:
Thursday, August 21, 2025
Salary:
Market Competitive
Job Description:
Qualification & Experience:
Essential:
- Bachelor’s degree from a HEC recognized University.
- 1 years of experience in retail operations or front desk/reception management.
Desirable:
- Masters’ degree from a HEC recognized University.
- 2 years of experience in retail operations, customer service, or front desk/reception management.
Key Responsibilities:
- Serve as the primary point of contact for customers and visitors, providing accurate information on store products, services and ongoing promotions.
- Manage all sales transactions, including processing payments through cash, credit/debit cards and approved digital platforms, in compliance with established financial procedures.
- Maintain accurate and up-to-date sales records, reconcile daily cash and transaction reports and submit required documentation to MARCOMS Dte.
- Oversee the presentation and organization of merchandise, ensuring products are displayed in accordance with visual merchandising guidelines and NUST branding standards.
- Monitor inventory levels, coordinate replenishment requests and participate in regular stock-taking activities.
- Supervise and coordinate the work of support staff (e.g., helpers) to ensure cleanliness, tidiness and operational readiness of the store.
- Assist in receiving, inspecting and documenting deliveries to ensure stock accuracy and quality compliance.
- Address and resolve customer inquiries, concerns and complaints in a professional manner, escalating matters when necessary to maintain service quality.
- Support the execution of in-store events, product launches and promotional campaigns as directed by MARCOMS.
- Ensure adherence to all NUST policies, operational protocols ,and compliance requirements relevant to store operations and customer service.
Knowledge/Skills/Abilities:
Essential:
- Proficiency in MS Office applications (Word, Excel, Outlook).
- Familiarity with Point-of-Sale (POS) systems and transaction handling procedures.
- Strong organizational and time-management skills.
- Ability to handle cash and digital payments accurately.
- Professional communication and interpersonal skills.
- Ability to work independently and collaboratively in a customer-facing role.
Desirable:
- Knowledge of inventory management processes and systems.
- Understanding of visual merchandising principles.
- Basic knowledge of promotional and marketing activities in a retail context.
Terms and Conditions:
- Candidates are required to attach scanned copies of their documents (Academics /Professional).
- Last education certificate/degree must be attested/verified by HEC.
Candidates may be considered ineligible for the post due to any of the following reasons:
- 3rd Div in academic career / weak academic profile.
- NUST employees with less than one year of service with NUST and / or absence of NOCfrom Head of Institution.
- In process of pursuing a required degree.
- Medically unfit.
- Only selected candidates will be contacted and issued offer letter.
- Candidates serving in Govt departments, Armed forces may apply after seeking NOC from their respective parent department / organizations.
- Late / incomplete applications will be ignored.
- Only short-listed candidates will be considered / called for test / interview and no TA / DA will be admissible.
- NUST reserves the right to cancel, modify / terminate the recruitment program due to any reason, without notice, at any time.
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