Front Desk Receptionist

JOB TITLE: Receptionist

STATUS: Regular, hourly, non-exempt PAY RATE: $18-$22 per hour

REPORTS TO: Director of Operations

Position Status: Full-time regular employee at 36 hours/week. Nonexempt.

Front Desk Receptionist:

Provides service withintegrity, respect, empathy, and confidentiality to youth, families and donors;
Supports a safe and structured environment for all staff and youth.

Education & Experience Requirements:

High school diploma or equivalent and at least 2 years of relevant work experience OR
Bachelor’s degree and at least 1 year of relevant work experience
Preferred: speaks fluent Spanish or Tiwa.

Primary Responsibilities:

General Receptionist Duties:
Greet people with a friendly, caring and professional demeanor.
Maintain office hours including answering phone and door Monday through Friday, 9:00 a.m. to 4:00 p.m.
Answer the main office phone, assist callers, and check voicemail daily.
Assist visitors in navigating what services they need and are eligible for.
Assist with “day resource” daily activities and help with day resource departmental needs.
Maintain the day resource calendar of visitors and appointments.
Work in collaboration with DreamTree’s Youth Shelter, Housing, department, Street Outreach, NEST Shelter and local agencies
Provide excellent customer service and hospitality to visitors including donors, youth and adult clients, individuals and families seeking services etc.
Assist people who come into the office in getting to the correct department or person, or providing information on community resources.
Enforce a visitor sign-in log, and ensure all visitors wear a visitor badge.
Assist in receiving deliveries, distributing packages or notifying recipients and Operations Coordinator.
Accept donations from walk-ins and provide receipts.
Administrative Duties:
Check mail daily at Taos Post Office and three street boxes.
Sort mail, log incoming packages, open all DTP mail, scan and file bills to be paid, and log checks for deposit.
Distribute mail to client mailboxes for TLP and youth shelter.
Prepare signed checks for mailing, and distribute and log checks picked up at the office.
Assist with filing and other administrative tasks as directed.
Maintain office supply inventory list, including office supply and paper supply cabinets.
Assists in keeping client reservations and payments up to date with the hotel programs when active.
Makes and confirms reservations for outside meeting spaces when needed.
Oversee vehicle and room reservations, and manage those calendars.
Manage petty cash box: distributing to staff as needed, collecting receipts, reconciling.
Hold the key for and maintain the deposit box.
Collecting staff ID photos and business card information, and keeping up to date in spreadsheets, and sending that info to the Design Team for ordering.
Little Green Light donation data entry and send Thank You notes to donors.
Maintain the on-call calendar.
Office Organization:
Coordination of the overall building organization, and maintaining a welcoming atmosphere.
Assist Operations Coordinator in organization of key lockboxes and monitoring staff key sign in and out.