Front Desk Supervisor

Job Summary
We are seeking an energetic and detail-oriented Front Desk Supervisor with Opera Experience to lead our guest services team. In this pivotal role, you will oversee daily front desk operations, ensuring seamless check-in and check-out experiences for our guests. Your leadership will foster a welcoming environment, uphold exceptional customer service standards, and coordinate guest relations to create memorable stays. If you thrive in a fast-paced hospitality environment and possess strong communication skills, this is your opportunity to make a positive impact on our guests’ experience.

Duties

• Supervise front desk staff to deliver outstanding guest services with enthusiasm and professionalism
• Oversee check-in and check-out procedures, ensuring accuracy and efficiency
• Manage multi-line phone systems, handling inquiries with courteous phone etiquette in multiple languages if applicable
• Coordinate guest requests, complaints, and special accommodations promptly and effectively
• Conduct night audits to reconcile daily financial transactions and ensure operational accuracy
• Maintain comprehensive records of guest interactions, reservations, and billing details
• Support the training and development of front desk team members to uphold hospitality standards

Qualifications

• Proven experience in hotel management or hospitality management roles with a focus on front desk operations
• Strong customer service skills with the ability to handle diverse guest needs in a multilingual environment
• Knowledge of Opera PMS
• Excellent communication skills, including bilingual abilities preferred for enhanced guest relations
• Experience with night audit procedures and multi-line phone systems is highly desirable
• Demonstrated leadership skills with the ability to motivate a team in a fast-paced setting
• Prior hotel or resort experience is preferred to ensure familiarity with hospitality best practices

Join us and be part of a dynamic team dedicated to delivering exceptional guest experiences! We value energetic leaders who are passionate about hospitality management, guest relations, and creating welcoming environments for all visitors. This paid position offers an exciting opportunity to develop your career while making a positive difference in our guests’ stay.

Benefits:

• Employee discount
• Paid time off

Work Location: In person