Front Desk/Receptionist

Immediate Supervisor Title: Site Leader

QUALIFICATIONS:

High school diploma or equivalent
Associate degree in office assistant/medical assistant preferred
Proficient in use of computer Windows based programs, spreadsheets, word processing, and scheduling programs
Ability to address patient concerns/questions in a positive proactive manner
Ability to handle multiple tasks in a professional, organized, and friendly manner
Excellent communication skills
Career Readiness Certificate

RESPONSIBILITIES:

Answer phones; take messages and route to appropriate personnel
Unlock front door and receptionist window at required times
Greet patients, verify insurance information and collect any fees due before patient is seen by a provider
Check patient in and out on computer system. This includes verification of insurance and demographic information
Process office visit charges and patient payment transactions in a timely manner according to GMC policy
Complete End-Of-Day reports and reconcile patient accounts with Site leader
Prepare for next day's appointments. This includes reviewing schedule for accuracy and confirming insurance status. Ensure all forms, records, etc pertinent to the office visit are available
Manage new patient requests. Set-up new patient packets and charts
Maintain computer chart accuracy the information as soon as possible.
Maintain cleanliness and organization of front desk and the office supply cabinet

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