Front Of House Supervisor

Place of work : Front Office, Housekeeping and Recreation

Qualifications

· Previous experience in a senior leadership role required.

· Computer literate in Microsoft Windows applications required.

· University/College degree in a related discipline preferred.

· Strong interpersonal and problem solving abilities.

· Highly responsible & reliable.

· Ability to work well under pressure in a fast paced environment.

· Ability to work cohesively as part of a team.

· Ability to focus attention on guest needs, remaining calm and courteous at all times.

Key Job Responsibilities:

• Consistently offer professional, friendly and engaging service.
• Lead and manage the day to day operations of Front Office, Housekeeping and Recreation ensuring all service standards are followed.
• Prepare annual budgets and administer in a fiscally responsible manner
• To ensure achievement of Guest Satisfaction Index, quality standards and Employee engagement survey scores set by the Resort.
• Focus on Online Reputation Management (Trip Advisor, ReviewPro, Booking.com)
• Lead and support all areas in the achievement of their financial and operational targets
• Builds a cooperative team spirit by demonstrating best practices, including listening, providing positive and constructive feedback and timely follow up.
• Achieves maximum guest and colleague satisfaction while adhering to established Company policies and procedures.
• Schedule the colleagues within budgeted guidelines and provides best coverage for service demands. In periods of low occupancy, control distribution of rooms to maximize Housekeeping efficiency.
• Recruits, interviews, and selects new colleagues.
• Observe and coach colleagues to consistently deliver Service Standards and opportunities to create memorable experiences.
• Proactive in Revenue meetings to maximize revenues and Guest Services on Sell-Out nights. Participates at Revelations meetings.
• Attends Pre-Conference Meetings and ensures all details are communicated and attended to.
• Liaise with VIP parties and special attention guests, ensuring the accommodation is in order, inspecting where necessary. Greet, escort and contacts VIPS when possible, upon arrival.
• Assists in creating and maintaining manuals, which make available updated material relevant to safety procedures, hours of operation, promotions, guest service requirements etc.
• Conduct daily Arrivals Meeting with the front office and Front office and Housekeeping teams.
• Conduct monthly staff meetings for all areas of responsibility, complete with minutes.
• Design, implement, and follow up on staff incentive programs for guest service, quality and maximum revenue levels.
• Complete new hire and annual performance appraisals.
• Track and address all guest comments and concerns
• Tour resort daily; audit staff adherence to resort policies and procedures in all phases of service and job functions; follow up with designated personnel where needed
• Conduct monthly mystery quality audits and report back to the Beach Club Manager.
• Observe guest reactions and confer frequently with staff to ensure guest needs are met
• Control all purchases for the department, consistently aware of quality and cost
• Assist in the preparation of the annual strategic plan and achieve the goals and targets therein
• Ensure effective and proactive yield management, increasing RevPAR index within the competitive set (once specified)
• Oversee group business, reviewing and ensuring details of group resumes are met
• Follow department policies, procedures and service standards
• Oversee the selection, training and development of all colleagues to ensure timely recruitment and career growth is aligned.
• Follow all safety policies
• To ensure the proper use of PPE while working and to adhere to the resort’s policy of safety and hygiene protocol

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month

Ability to commute/relocate:

• Abu Dhabi: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• Diploma (Required)

Experience:

• Front Office Operations: 1 year (Required)

Language:

• Arabic & English (Required)

Location:

• Abu Dhabi (Required)

Application Deadline: 30/12/2025
Expected Start Date: 15/12/2025