Logistics Supervisor

About noon

noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done.

noon’s mission: Every door, every day.

What you'll do:

• Own end-to-end responsibilities of first, middle, and last-mile delivery operations.
• Manage a team of delivery associates, shift leaders, fleet coordinators, and support staff.
• Ensure delivery and fleet protocols are followed, including:

a) Vehicle readiness and maintenance checks

b) Route planning and optimization

c) Daily operational walk-throughs

d) Safety and security audits

• Monitor and drive performance across all delivery and fleet metrics, ensuring efficiency, compliance, and customer satisfaction.
• Ensure accurate and timely closure of payroll, attendance, and incentive-related activities.
• Conduct regular audits on delivery operations, fleet utilization, and service-level adherence.
• Manage roster planning, staff productivity, and performance, including conflict resolution where required.
• Oversee cash collection and reconciliation (if COD applies).
• Train and upskill staff on delivery SOPs, safety, customer handling, and operational systems.
• Proactively resolve operational bottlenecks and escalate issues in a timely manner.
• Analyze opportunities to enhance delivery efficiency, reduce delays, and improve customer experience.

What You’ll Need:

• Bachelor’s degree in Logistics, Supply Chain Management, or related field.
• Minimum 3 years’ experience in operations managing large teams in logistics, delivery, or fleet operations.
• Proven experience in 3PL/vendor management.
• Strong analytical skills with solid business acumen.
• Excellent interpersonal and communication skills, with ability to manage internal and external stakeholders.
• Ability to develop and manage project/program work plans with relevant stakeholders.
• Proficiency in MS Office with advanced knowledge of Excel and reporting.

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.