Front Office Manager

Responsibilities:

• Supervise and manage all front desk and reception operations.
• Ensure courteous, efficient, and professional interaction with patients, attendants, and visitors.
• Oversee patient registration, admission, discharge, and billing coordination.
• Manage front office staff scheduling, training, and performance.
• Handle patient queries, complaints, and feedback promptly and professionally.
• Ensure smooth coordination between reception, billing, nursing, and OPD/IPD departments.
• Monitor the maintenance of the front office area, ensuring cleanliness and readiness at all times.
• Implement and maintain SOPs as per hospital and NABH standards.
• Prepare daily, weekly, and monthly reports related to patient flow and front office activities.
• Maintain confidentiality of patient and hospital data.

Qualification & Experience:

• Qualification: Graduate in any discipline (MBA in Hospital Management / Administration preferred).
• Experience: 3–5 years of experience in hospital front office operations or patient relations.

Skills Required:

• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Knowledge of hospital software (HIS) and MS Office.
• Problem-solving attitude and ability to handle patient escalations.
• Understanding of NABH documentation and patient service protocols.

Job Type: Full-time

Pay: ₹20,000.00 - ₹60,000.00 per month

Work Location: In person