General Manager

Job Title: General Manager

Position Overview:
We are seeking a highly skilled and experienced General Manager to oversee the operations and management of our home care services. This role involves supervising the deployment of medical professionals, such as caregivers and registered nurses, to clients’ homes. The General Manager will be responsible for ensuring high-quality service delivery, managing office operations, handling personnel management, and working closely with clients to ensure their satisfaction with our services. This position requires strong leadership, a deep understanding of the medical field, and the ability to manage both office and field operations effectively.

Key Responsibilities:

• Staff Management and Deployment:
• Supervise and manage the scheduling and deployment of medical professionals (caregivers, registered nurses) to clients' homes.
• Ensure that all personnel are adequately trained, qualified, and compliant with relevant regulations and standards.
• Coordinate the recruitment, hiring, and onboarding process for new caregivers and nurses.
• Maintain and update employee records, including certifications and performance evaluations.
• Provide ongoing support, training, and mentorship to staff, promoting a positive work environment.
• Client Relationship Management:
• Establish and maintain strong relationships with clients and their families, ensuring their needs are met and that they receive high-quality care.
• Conduct regular assessments of clients' needs to ensure proper care is provided.
• Address any concerns or issues raised by clients promptly, ensuring a high level of customer satisfaction.
• Maintain communication with clients and their families to discuss the performance of caregivers/nurses and gather feedback.
• Office Management and Operations:
• Oversee the daily operations of the office, ensuring smooth and efficient business processes.
• Manage scheduling, billing, and payroll functions, ensuring accuracy and timeliness.
• Collaborate with other departments (HR, Finance, Marketing) to ensure alignment of operational goals and objectives.
• Implement and maintain standard operating procedures for office and field staff.
• Monitor and maintain compliance with regulatory requirements for healthcare services, including health and safety standards.
• Quality Control and Compliance:
• Ensure all services provided are in compliance with local, state, and federal regulations, as well as industry standards.
• Conduct periodic quality assurance audits to evaluate the performance of caregivers and nurses, ensuring adherence to best practices.
• Stay up-to-date on industry trends, regulations, and best practices to ensure continuous improvement in service delivery.
• Reporting and Financial Management:
• Prepare and present regular reports on operational performance, client satisfaction, staffing levels, and financial metrics to senior management.
• Monitor and manage operational budgets, ensuring resources are allocated efficiently to meet the needs of clients.
• Assist with strategic planning and growth initiatives for the company.
• Team Leadership and Development:
• Lead, motivate, and support a team of office staff, caregivers, and nurses, ensuring high levels of employee satisfaction and retention.
• Conduct performance reviews and provide coaching to improve staff performance and development.
• Foster a culture of teamwork, accountability, and respect within the organization.

Qualifications:

• Proven experience in managing home care operations or a similar healthcare-related field.
• Strong leadership and team management skills with the ability to motivate and manage a diverse workforce.
• Solid understanding of healthcare regulations, particularly in home care services.
• Ability to assess and manage client needs effectively.
• Excellent communication and interpersonal skills, with a client-centric approach.
• Strong problem-solving skills and the ability to handle difficult situations with professionalism.
• Knowledge of scheduling, billing, payroll, and office management systems.
• Ability to work independently and handle multiple tasks simultaneously.

Preferred Qualifications:

• Bachelor's degree in Healthcare Management, Nursing, or a related field.
• Previous experience as a caregiver or registered nurse.
• Experience with staff recruitment and training in the healthcare industry.

Job Type: Full-time