General Manager – Facility Management Company

Job Title: General Manager – Facility Management Company

Location: Riyadh, Saudi Arabia

Company: Confidential

Role Overview:

We are seeking a highly experienced General Manager to lead a Facility Management Company delivering integrated hard and soft FM services. The role is responsible for overall business performance, operational excellence, business development , and client relationship management , ensuring sustainable growth, service quality, and profitability. This position will drive market expansion, strengthen client partnerships, and oversee end-to-end FM operations in line with contractual, regulatory, and QHSE requirements.

Key Responsibilities:

Strategic Leadership & Business Management

• Define and execute the FM company’s strategy, business plans, and growth initiatives.
• Drive revenue growth through business development, market expansion, and client acquisition .
• Identify new opportunities, partnerships, and service offerings to expand the FM portfolio.

Business Development & Client Relations

• Lead BD activities , including opportunity identification, client engagement, proposal development, and contract negotiations.
• Build and maintain strong relationships with key clients, property owners, developers, and asset managers.
• Represent the company in client meetings, negotiations, and strategic discussions.
• Ensure high levels of client satisfaction, contract retention, and long-term partnerships.

Operations & Service Delivery

• Oversee end-to-end delivery of hard FM services (MEP, HVAC, electrical, mechanical, civil) and soft FM services (cleaning, security, landscaping, waste management).
• Ensure compliance with SLAs, KPIs, and service standards across all FM contracts.
• Implement preventive and corrective maintenance strategies and asset management best practices.

Commercial, Contract & Financial Management

• Oversee contract performance, renewals, variations, and commercial negotiations.
• Lead budgeting, forecasting, cost control, and profitability management.
• Monitor margins, cash flow, and operational efficiency across all FM contracts.

QHSE, Risk & Compliance

• Ensure compliance with local regulations, QHSE standards, and FM best practices.
• Lead audits, risk management, and continuous improvement initiatives.

People Leadership & Organizational Development

• Build, lead, and develop a high-performing FM leadership and operations team.
• Drive workforce planning, capability development, and performance management.
• Promote a safety-first, customer-focused, and results-driven culture.

Qualifications:

• Bachelor’s degree in Engineering, Facilities Management, or Business Administration ; Master’s degree preferred.
• Minimum 15–20 years of experience in the facility management industry, with 7–10 years in a senior leadership or GM role within an FM company .
• Proven experience in business development, client acquisition, and key account management within FM.
• Strong expertise in integrated FM contracts, SLAs, and multi-site operations.
• Excellent commercial, financial, and stakeholder management skills.

Key Competencies:

• Strategic leadership with strong BD orientation.
• Client relationship and negotiation excellence.
• Commercial and financial acumen.
• Operational execution and risk management.
• High integrity, professionalism, and accountability.