German Language Customer Service Representative (C1/B2 Level)

We are looking for a motivated German-speaking Customer Service Representative with C1/B2 level proficiency to join our in-house team. The ideal candidate will handle customer inquiries, provide support, and ensure a smooth customer experience.

Key Responsibilities:

• Respond to customer queries via email, chat, and phone in German
• Provide product/service information and resolve customer issues efficiently
• Maintain accurate records of customer interactions
• Coordinate with internal teams to ensure timely solutions
• Conduct regular follow-ups to ensure customer satisfaction and issue resolution
• Work collaboratively with a responsive team environment
• Follow company policies and quality standards

Requirements:

• German language proficiency at C1 or B2 level
• At least a Bachelor’s degree
• Previous customer service experience is preferred
• Strong communication, problem-solving, and decision-making skills
• Good computer skills (MS Office and other relevant systems)
• Strong problem-solving ability and decision-making power
• Team player with the ability to work collaboratively
• Ability to work in an office environment (in-house)

Job Type: Full-time

Application Question(s):

• Do you have Goethe or acceptable certification proof of your current level of German?
• What is your current level of German?
• Are you comfortable working in an in-house office environment?
• Have you previously did any professional work related to German Language CSR?

Education:

• Bachelor's (Preferred)

Work Location: In person