GIS Support Associate

Job Summary:

The GIS Support Associate is responsible for supporting end-users by understanding GIS databases, producing maps and data products, and providing technical assistance. The role involves working closely with the Geoscience team to understand customer needs, troubleshoot GIS-related issues, and support users in maximizing the value of data management and mapping solutions.

Job Responsibilities:

• Provide high-quality customer support and maintain effective communication with end-users.
• Respond to inquiries and support tickets through the CRM via email, phone, or remote sessions.
• Identify, analyze, and troubleshoot issues related to GIS data management, mapping workflows, tools, and databases.
• Monitor the Helpdesk/Service Center system and respond to tickets efficiently.
• Install, configure, test, troubleshoot, repair, and maintain GVERSE GeoGraphix® and related hardware/software.
• Assist users in interpreting technical instructions and resolving data or mapping-related challenges.
• Prepare and update documentation such as workflow guides, user manuals, and reference materials.
• Maintain accurate case records, troubleshooting steps, and solutions in the CRM system.
• Ensure confidentiality and protection of customer data in all engagements.
• Collaborate with team members and contribute to shared tasks and departmental goals.

Required Skills:

• Strong understanding of GIS databases, geographic data formats, and mapping concepts.
• Proficient in computer usage with the ability to learn and troubleshoot software tools.
• Excellent communication, customer service, and presentation skills.
• Ability to conduct software trainings, consultancy sessions, and pre-sales demonstrations.
• Strong analytical and problem-solving abilities.
• Ability to work effectively across different time zones.
• Professional attitude with strong documentation and organizational skills.

Experience:

• Bachelor’s degree in Geoinformatics (preferred).
• 1–3 years of direct experience in a technical/software support or GIS support role.
• Exposure to GIS software tools, helpdesk systems, or CRM platforms is a plus.
• Participation in professional development activities such as workshops, networking, or industry societies is desirable.

Location:

• Islamabad(On-site)