Global Client Support Specialist (Spanish) - Technical Support & Training - TJ / 1824836

The Global Client Support Specialist provides first-line support to global customers across hotel technology platforms and services. This resource, being L1 Support, would report to the Support Team Lead. This role focuses on delivering high-quality customer assistance, resolving/escalating reported issues, and maintaining strong internal and external communication. This resource would act as an extension of the Global Bookassist team

Responsibilities

Client Support & Training

• Answering general support queries from our hotel clients over the phone and email
• Providing support for hotels using Bookassist booking engine, channel manager, GDS, CMS website, etc
• Setting up new hotels, offers, packages, and ad hoc tasks in the Bookassist reservation system
• Providing internal support for sales, account management, and online marketing functions within the company
• Liaising with sales and account management teams to ensure the best technical setups are rolled out to clients. Technical Support & Issue Resolution
• Troubleshoot technical and operational issues, guiding customers step-by-step through resolutions.
• Conduct research and analysis within internal data platforms to support problem-solving. >
• Work with CRM and ticketing tools to manage support cases, feature requests, and documentation. Internal Collaboration
• Contribute to customer satisfaction metrics, including NPS improvement efforts.