Global Recruitment Operation Head

Position Summary

The Head - Global Recruitment Operations will be responsible for leading and managing end-to-end international recruitment operations across multiple countries. The role involves overseeing requirement gathering, sourcing, overseas agency coordination, deployment, post-deployment issue handling, and client relationship management while ensuring timely fulfillment of manpower demands.

This position holds full operational responsibility for delivering approximately 400+ manpower deployments per month across multiple international markets.

Key Responsibilities A. Recruitment & Operations Management

• Lead full-cycle international recruitment operations.
• Oversee requirement analysis from 10+ active clients monthly.
• Develop recruitment strategies to meet bulk hiring targets.
• Ensure timely mobilization and deployment of candidates.
• Monitor sourcing channels across Nepal, India, Bangladesh, Sri Lanka, Pakistan, Philippines, Indonesia, Kenya, Ghana, Uganda, Nigeria, Tanzania, Malawi, Zimbabwe, Tunisia, Morocco, Egypt, Lebanon, Algeria and Eastern Europe.
• Ensure compliance with local and overseas labor regulations.

B. Overseas Associate Management

• Coordinate with overseas associate agencies to ensure timely sourcing.
• Maintain performance tracking of associates.
• Build strong international recruitment partnerships.
• Ensure quality control and screening standards are maintained.

C. Client Relationship Management

• Act as primary escalation point for clients.
• Handle post-deployment issues professionally.
• Maintain strong long-term client relationships.
• Conduct periodic performance and delivery reviews with clients.

D. Team Leadership & Performance

• Lead and manage 25+ recruitment and operations staff.
• Set KPIs and monthly hiring targets.
• Conduct performance reviews and training programs.
• Ensure operational efficiency and process improvement.

E. Reporting & Strategy

• Provide monthly recruitment performance reports to the Managing Director.
• Forecast manpower requirements and sourcing capacity.
• Develop strategies to improve fulfillment rate and reduce deployment cycle time.

Key Performance Indicators (KPIs)

• Monthly deployment target achievement (400+ manpower)
• Client satisfaction rate
• Fulfillment turnaround time
• Associate agency performance
• Escalation resolution time
• Team productivity metrics

Required Qualifications & Experience

• Master's or Bachelor's Degree in HR or Business Management
• Minimum 7-10 years experience in international recruitment / manpower supply
• Proven experience handling bulk hiring projects
• Strong leadership and team management skills
• Experience dealing with Middle East clients
• Strong negotiation and communication skills
• Knowledge of overseas recruitment compliance and documentation