Group & Events Coordinator (Sales)

The Group & Events Coordinator (Sales) is responsible for supporting the Sales & Events team by managing group bookings, coordinating event requirements, and ensuring seamless communication between clients and internal departments. The role requires a detail-oriented professional with excellent organizational and communication skills who can deliver exceptional guest experiences while maximizing revenue opportunities.

Key Responsibilities: Sales & Coordination

• Handle group inquiries and event requests efficiently, ensuring timely responses and follow-ups.
• Prepare proposals, contracts, and banquet event orders (BEOs) in coordination with the Sales Manager.
• Maintain accurate records of all group bookings, contracts, and correspondence.
• Liaise with clients to confirm event details, rooming lists, menu selections, and special requirements.
• Support the Sales team in converting leads into confirmed business by providing administrative and operational assistance.

Client Relations

• Serve as the primary point of contact for assigned group and event clients before, during, and after their stay or event.
• Conduct site inspections and property tours for potential clients when required.
• Ensure all client needs and expectations are communicated to and met by operational departments.
• Follow up post-event to ensure client satisfaction and encourage repeat business.

Administration & Reporting

• Update and maintain client databases, sales reports, and tracking systems.
• Assist in preparing weekly and monthly sales reports, forecasts, and market analyses.
• Coordinate with Finance for billing and payment collection related to group and event bookings.
• Support marketing and promotional initiatives related to groups and events.

Qualifications & Experience:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum 1–3 years of experience in Sales, Events, or Reservations (preferably in the hospitality industry).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and hotel systems (e.g., Opera, Delphi, or similar CRM tools).
• Strong communication and interpersonal skills with a customer-focused mindset.
• Excellent organizational skills and attention to detail.
• Ability to work under pressure and handle multiple priorities effectively.

Key Competencies:

• Professional and service-oriented demeanor
• Strong negotiation and presentation skills
• Team player with a collaborative attitude
• Time management and problem-solving abilities
• Flexibility to work extended hours when required

Job Types: Full-time, Permanent