GUEST EXPERIENCE LEAD

Position Summary

The Trilogy by Buddha-Bar is seeking a passionate and service-driven Guest Experience Lead to oversee front-of-house operations and elevate the guest journey across our high-end restaurant and lounge venues. This role is central to ensuring exceptional service delivery, driving sales, leading the hostess team, and coordinating group bookings and events. The ideal candidate will be a confident leader with a strong background in restaurant hospitality, guest relations, and sales.

Key Responsibilities

• Serve as the main point of contact for guest experience across all Trilogy restaurant venues.
• Lead and inspire the hostess and reception teams to deliver a warm, professional, and seamless welcome.
• Handle VIP guests, special requests, and feedback with discretion and care.
• Supervise and schedule hostesses to ensure optimal front-of-house coverage.
• Support reception operations, ensuring smooth guest check-in and seating flow.
• Manage and confirm group bookings, coordinating with kitchen and service teams.
• Handle private dining and event inquiries, ensuring all details are captured and executed.
• Take and manage reservations via phone, email, and online platforms.
• Monitor reservation trends and adjust seating plans to maximize occupancy.
• Collaborate with marketing and sales teams to promote special events and packages.
• Ensure all guest interactions reflect the brand’s standards and hospitality ethos.
• Oversee the reservations process, ensuring accurate and efficient handling of individual and group bookings.
• Coordinate with the reception and events teams to manage table allocations and guest flow.
• Maintain reservation systems and guest databases, ensuring up-to-date and accurate records.
• Drive revenue through upselling dining experiences, packages, and special offerings.
• Collaborate with the sales and marketing teams to convert leads into bookings and repeat visits.
• Identify and act on opportunities to enhance guest spend and satisfaction.

Manage group reservations and private dining events from inquiry to execution.

• Liaise with internal departments (kitchen, bar, operations) to ensure smooth event delivery.
• Ensure all guest requirements are met and expectations exceeded.
• Train and supervise hostesses and reception staff.
• Develop team schedules, ensure grooming standards, and uphold service protocols.
• Foster a positive, guest-centric team culture.

Job Type: Full-time