GUEST EXPERIENCE SUPERVISOR

experience in hotel

joining immediately

arabic speaking must

Guest Service & Satisfaction

• Greet and welcome guests with warmth and professionalism.
• Ensure guest needs and expectations are met or exceeded.
• Handle guest complaints, concerns, or special requests promptly and effectively.
• Follow up with guests during and after their stay to ensure satisfaction.
• Promote upselling of hotel services (e.g., spa, restaurant, room upgrades).

Team Supervision & Training

• Supervise front office, concierge, bell staff, or guest relations teams depending on hotel size.
• Train and mentor new and existing team members on service standards and procedures.
• Monitor staff performance and provide feedback to ensure consistent quality service.
• Help schedule shifts and manage team coverage for peak periods.

Operational Oversight

• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
• Inspect guest rooms or public areas as needed to maintain standards.
• Assist in managing check-in/check-out processes for efficiency.
• Oversee VIP arrivals and special event preparations.

Communication & Reporting

• Act as a liaison between guests and management.
• Report recurring issues or trends to management for continuous improvement.
• Maintain records of guest feedback and service recovery efforts.
• Collaborate with sales and marketing for guest satisfaction campaigns.

Administrative Duties

• Monitor and respond to online reviews or feedback.
• Assist in budget management related to guest services.
• Ensure compliance with hotel policies, safety regulations, and quality standards.

Key Skills Required:

• Excellent communication and interpersonal skills
• Problem-solving and conflict resolution
• Leadership and team coordination
• Attention to detail
• Strong organizational skills
• Ability to work in high-pressure, fast-paced environments

Job Type: Full-time