Guest Service Agent (Female Arabic Nationality)

Position Overview
Welcome guests, answer their inquiries, resolve problems, and provide an outstanding first impression at all times. Handle check-in/check-out, assist VIPs, respond to special requests, and support a positive, professional hotel environment.

Key Responsibilities

• Greet and check in/out guests promptly and courteously
• Answer guest questions and resolve complaints with a solutions-focused attitude
• Be knowledgeable about all room types, hotel status, events, group/VIP arrivals, and regular guest preferences
• Handle arrivals/departures, safe deposit boxes, and necessary paperwork according to procedures
• Respond to and fulfill guest requests, arrange celebrations, and manage special amenities
• Maintain front desk and lobby cleanliness
• Upsell hotel amenities and contribute to revenue goals
• Record and report complaints; ensure prompt issue resolution
• Support new staff training and monitor performance
• Coordinate with Housekeeping, Concierge, F&B, Reservations, and Accounts for seamless service
• Collect feedback for continuous improvement and report challenges to management
• Maintain guest confidentiality, monitor security, and report suspicious activity
• Ensure handovers and payment security; do not hold passports at reception
• Know and follow all health, safety, fire, and emergency policies
• Wear uniform and maintain high appearance and hygiene standards

Requirements

• Experience in hospitality or customer-facing role
• Warm, professional, solution-oriented communicator
• Attention to detail and organizational skills
• Able to multitask and stay calm under pressure
• Basic computer proficiency (PMS & Microsoft Office)
• Willingness to work flexible shifts, weekends, holidays
• Commitment to exceptional guest service

Job Type: Full-time

Application Question(s):

• Do you have a Valid QID?
• Can you provide NOC for Sponsorship Transfer?
• Can you Start Immediately?